In December 2021, we asked students their opinions and ratings of our student services and resources via our internal Student Experience Survey (SES). We are proud of the result, posted below, which we believe reflects strongly on the hard-working efforts our teams have put in to create a strong learning environment, experience, and path for our students.
Students had high usage rates, with almost all students using Kortext, Learning Resources, and myARUL, and it's great to see a correlation between highest usage and highest scores. Overall, students rated their experience at an average of 4.4 out of 5 and we couldn't be prouder or more grateful to those we deliver our education to.
Around 20% of students completed the survey from September's trimester. While a good response rate, due to the changing government regulations and Christmas break in December, we are anticipating this January's trimester will enable a higher response rate.
|
|
Usage
|
Satisfaction
(out of 5)
|
|
Employability
|
88.7
|
4.0
|
|
iCentre
|
96.7
|
4.1
|
|
Kortext
|
98.7
|
4.2
|
|
Learning Resources
|
96.9
|
4.3
|
|
myARUL
|
96.4
|
4.2
|
|
Person Development Tutor
|
91.5
|
3.9
|
|
Disability & Inclusion
|
71.8
|
3.8
|
What is the SES?
The SES is our own Student Experience Survey, run every trimester and offered to all students. To access the survey, students need to follow the pathway available through the VLE when live. The survey asks students whether they use these services and if so to rate their experience of them. The Student Experience Survey (SES) measures, on a trimester basis, the level of student satisfaction around the infrastructural arrangements in place to support students ARU London. The result of the survey is used to adjust operational and strategic decisions of benefit to students and is measured on a scale of 1 to 5, 1 being very poor and 5 being excellent. Additionally, there is a qualitative area within the survey for students to make specific comments to elaborate on their impressions. These are particularly important to us, as it helps us to understand in detail how we are succeeding and how we can improve. The areas considered within the survey are the use of Kortext, the PDT function, the i-Centre… and the usage of these areas are additionally monitored within each area.